Huntsville, Alabama
Survivor Resource Guide
You deserve safety, support, and choices.
You can ask for help while staying, leaving or rebuilding. Start with one resource that meets your needs.
Immediate Danger: 911
Crisis Services of North Alabama / HOPE Place | 256-716-1000
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Start Here: Help at a Glance
Use a safer phone/device if your calls, accounts or location may be monitored
Immediate Danger
DV Shelter / Safety Planning
State DV Hotline
National DV Hotline
Mental Health Crisis
Legal Help/ PFA
Sexual Assault Support
Food, Rent, Utilities, Rides
Teen Dating-Abuse Support
911
24/7 helpline 256-716-1000 | Office: 256-716-4052
800-650-6522 | 24/7 | Acadv.org/get-help
800-799-7233 | text START to 88788 | thehotline.org
call/text 988 | 988lifeline.org
English: 866-456-4995 | Spanish: 888-835-3505
24-7 helpline: 256-716-1000 | Office: 256-716-4052
211 or 888-421-1266 | text ZIP to 898-211
866-331-9474 | text LOVEIS to 22522 | loveisrespect.org
Find what you need
Pages
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DOMESTIC VIOLENCE SHELTERS
County and nearby service areas | Call for confidential shelter access
Crisis Services of North Alabama / HOPE Place
24/7 helpline: 256-716-1000 | Office: 256-716-4052
Address / access: Shelter Location is confidential
Services: Emergency shelter, safety planning, PFA/court advocacy, adult/child counseling, case management and forensic nurse exam
Eligibility: People feeling an abusive partner and their children; Madison, Morgan, Limestone, and Jackson counties
What to ask at intake
Is a bed available today?
Is transportation available?
Can my children come?
Can I get advocacy without entering the shelter?
What about disability access, interpretation, service animals and companion pets?
Tell staff how to contact you safely
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Huntsville, Alabama
LEGAL PROTECTION & FAMILY LAW
Share urgent hearing dates, existing parenting orders and safe contact details with intake
Legal Services Alabama - Huntsville Office
Intake: 866-456-4995; Spanish: 888-835-3505; Local: 256-536-9645
Address: 2409 Commerce Court SW, Huntsville, AL 35801
Services: Free civil legal help with PFA, abuse-related divorce, custody/child support, housing and benefits
Eligibility: Subject to legal-aid income/program rules, case assessment and capacity; call intake to determine eligibility.
Before you go: Intake Monday - Friday, 8:30am - 4:30pm. Call before visiting; disclose important hearing deadlines and a safe callback number.
Alabama State Bar - Lawyer Referral Service
800-392-5660
Address: 415 Dexter Ave, Montgomery, AL 36104
Services: Contacts callers with private lawyer for family law, housing, and other legal matters
Eligibility: Open to people seeking an attorney. Fees apply: participating lawyers offer an initial 30-minute consultation for no more than $50; later fees are negotiated.
Alabama Courts - Protection From Abuse Forms
For Case Guidance: LSA 866-456-4995
Address: Online forms; file through the appropriate county circuit court
Services: Official C-02 Protection From Abuse petition and related hearing forms. An advocate or attorney can help with safety, filing, hearings and service
Eligibility: Eligibility depends on the facts and Alabama law; obtaining a form does not establish eligibility or guarantee an order.
Before you go: Tell an advocate about urgent danger, children, safe contact information and existing orders. Court clerks provide procedural help, not legal advice
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Huntsville | Alabama
POLICE, COURTS & VICTIM SERVICES
County/jurisdiction determines the appropriate court a prosecutor. These offices are not independent confidential advocates
Huntsville Police
Non-emergency: 256-722-7100
Address / access: Huntsville; call for the appropriate precinct/reporting location.
Services: Reporting/navigation for local incidents; ask about victim services, report copies and available safety assistance.
Eligibility: People needing police/victim-service assistance in the jurisdiction. Call 911 for immediate danger.
Before you go: Online forms may not be monitored after hours. Police-linked services have different confidentiality rules from independent DV advocates.
Madison County DA - Victim Assistance
256-327-3886 or 256-532-3460
Address / access: 100 North Side Square, Huntsville, Alabama
Services: Criminal-case information, victim-rights support and referrals; ask about court accompaniment, restitution and compensation applications.
Eligibility: Crime victims connected to cases in the relevant jurisdiction; services and confidentiality differ from independent DV advocacy.
Before you go: Call to confirm the assigned victim-service officer and case jurisdiction. DA staff do not act as your personal family-law attorney.
Alabama Crime Victims Compensation Commission
800-541-9388
Address / access: 5845 Carmichael Road, Montgomery, AL 36117-2329; statewide applications.
Services: Financial assistance for eligible crime-related losses. Ask about medical care, counseling, lost income and other covered expenses.
Eligibility: Eligibility, deadlines, reporting requirements, exceptions and other payment sources matter. Apply promptly with a victim advocate; approval is not automatic.
Before you go: Compensation is different from emergency rent assistance or restitution. Ask the agency about exceptions if a crime was reported late.
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SEXUAL ASSAULT & MENTAL HEALTH
For urgent injury or breathing problems, call 911 or seek emergency care. For forensic care options, call the local sexual assault service promptly.
Crisis Services of North Alabama / HOPE Place
24-7 Helpline: 256-716-1000; Office: 256-716-4052
Address: Confidential
Services: Emergency shelter, safety planning, PFA/court advocacy, adult/child counseling, case management and forensic nurse exams
Eligibility: People fleeing an abusive partner and their children; Madison, Morgan, Limestone and Jackson counties.
Before you go: HELPline receives calls, not texts. County coordinators: Madison 256-716-4052; Morgan 256-337-3670; Limestone 256-230-1240 (weekday services).
WellStone Emergency Services / Pediatric Crisis Care
256-705-6444
Address / access: 4020 Memorial Parkway SW, Huntsville, AL 35802
Services: 24/7 mental-health/substance-use crisis assessment, stabilization and referrals.
Eligibility: People in a behavioral-health crisis; regional provider for Madison, Morgan, Limestone and surrounding counties. Call about age-specific services.
Before you go: A behavioral-health crisis center is not a confidential DV shelter. For immediate DV safety use the local DV crisis line.
RAINN - National Sexual Assault Hotline
800-656-4673 (HOPE)
Address / access: Telephone and online support nationwide.
Services: Confidential support and connections to local sexual-assault services.
Eligibility: Survivors and people supporting them; available regardless of when the assault occurre
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CHILDREN, FAMILIES & PUBLIC BENEFITS
Child welfare, SNAP/TANF and child support are different DHR programs. Ask for the correct division.
Madison County DHR
Child/family services: 256-427-6200; SNAP: 256-427-6000; TANF/JOBS: 256-427-6050
Address / access: 2206 Oakwood Avenue NW, Huntsville, AL 35810
Services: SNAP/food assistance, TANF/JOBS, child-support services, child welfare and adult protective services.
Eligibility: County residents; financial programs have income/household rules. Call the correct division; protective-services reports are different from benefit applications.
Before you go: Government agency, not a confidential DV advocate. Ask about confidentiality, safe mail/callbacks and documentation; use 911 for immediate danger.
National Children's Advocacy Center
256-533-5437
Address / access: 210 Pratt Avenue, Huntsville, AL 35801
Services: Child-focused advocacy and coordinated abuse response; ask about forensic interviews, therapy and medical referrals.
Eligibility: Local child-abuse services in Madison County; it does not oversee investigations/court matters elsewhere.
Before you go: A child advocacy center is not an emergency shelter or custody decision-maker. Do not repeatedly question a child about abuse; let trained professionals guide next steps.
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HOUSING RESOURCES
Confidential DV shelter is listed on page 3. General housing programs may have waitlists.
Downtown Rescue Mission
256-536-2441
Address / access: 1400 Evangel Drive NW, Huntsville, AL 35816
Services: Shelter, meals and longer-term support programs for men, women and children.
Eligibility: North Alabama/South Tennessee residents in need; call about household-specific admission, requirements and space.
Before you go: Faith-based general homelessness resource; ask about program expectations and DV safety needs.
211 Connects Alabama
211 or 888-421-1266; text ZIP code to 898-211
Address / access: Statewide phone/text/online resource navigation.
Services: Free referrals for housing, food, rent, utilities, transportation, childcare, health care and local assistance.
Eligibility: Anyone in Alabama seeking resources. Individual programs have separate rules and funding limits.
Before you go: Phone navigation is available 24/7. A referral does not guarantee funding, a bed or transportation.
Make the next call concrete
Ask:
Where do I apply?
Which documents can I replace later?
Is the waitlist open?
Is there rapid-rehousing or eviction prevention assistance?
Can my household stay together?
A legal-aid advocate can explain survivor protections for qualifying housing.
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FOOD, UTILITIES & FAMILIY NUTRITION
For SNAP/TANF use you county DHR contacts on page 7. For current rent/utility funds call 211.
Food Bank of North Alabama
256-539-2256
Address / access: 225 Finney Drive, Huntsville, AL 35824
Services: Connects households with partner food pantries and regional hunger-relief programs.
Eligibility: People in the food bank's service region; each partner pantry or nutrition program has its own eligibility and schedule.
Before you go: Ask for the nearest open distribution site; a warehouse/office address is not a promise of walk-in groceries.
Huntsville Assistance Program (HAP)
Financial assistance: 256-539-2320
Address / access: Huntsville pantry: 206 Beirne Avenue NE; Madison West: 103 Gin Oaks Court, Madison, Alabama.
Services: Emergency food pantries and limited financial assistance, including a portion of eligible utility bills.
Eligibility: Financial aid is for Madison County residents, by appointment, generally no more than once in 12 months. Residency and photo ID required.
Before you go: Pantry schedules differ by site. Confirm current hours/documents. Madison city residents in Limestone County should ask about other assistance.
Alabama WIC - nutrition for families
888-942-4673
Address / access: Call for the nearest county health-department WIC clinic.
Services: Supplemental nutrition, breastfeeding support, nutrition education and health referrals.
Eligibility: Pregnant, postpartum or breastfeeding applicants, infants and children under five who meet residency, income and nutrition-risk requirements.
Before you go: Ask about interpretation and communication accommodations; do not assume eligibility from age alone.
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TRANSPORTATION & HEALTH ACCESS
Check service boundaries before booking; regional programs do not necessarily cover every city address.
Orbit / Access - Huntsville
Orbit: 256-427-6811 | Access: 256-427-6857 ext. 1
Address: Huntsville service area; call for route and pickup details.
Services: Trip information, local transportation and information about accessible ride options.
Eligibility: Orbit is public bus service. Access requires eligibility/application; it does not automatically cover all of Madison city.
Before you go: Public transit is not an emergency escape service. If danger is urgent, call 911 or your DV crisis line for a safe transportation plan.
Alabama Medicaid - coverage and access
800-362-1504
Address / access: Statewide telephone assistance and online applications; county-specific offices.
Services: Health-coverage applications and program information. Ask about care access and non-emergency medical transportation if already enrolled
Eligibility: Eligibility depends on program category, income and other rules. Transportation has separate authorization and scheduling requirements.
Before you go: Ask a hospital social worker or advocate about care options if uninsured. Emergency transport is through 911.
Plan a safe ride
Ask about wheelchair access, children/car seats, reservation deadlines, fares, return trips and whether pickup information is shared. For an urgent escape, ask a DV advocate about safe options; a bus route may not provide enough protection.
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LANGUAGE, DISABILITY & OLDER ADULTS
Ask for an interpreter, accessible format, support person or other accommodation when contacting services.
Alabama Disabilities Advocacy Program (ADAP)
800-826-1675
Address / access: Statewide intake by phone or online.
Services: Disability-rights protection and advocacy, information and assistance within the program's priorities.
Eligibility: People with disabilities and authorized representatives; acceptance depends on the issue and current priorities.
Before you go: Ask about communication access, disability-related abuse, discrimination and referrals. This is not a shelter hotline.
Alabama AGELINE / Aging & Disability Resource Center
800-243-5463
Address / access: Call to reach the Area Agency on Aging serving your county.
Services: Benefits navigation, caregiver support and connections to aging/disability services and community supports.
Eligibility: Older adults, people with disabilities and caregivers; individual services have their own rules.
AshaKiran - culturally responsive survivor support
24/7 AshaLine: 800-793-3010
Address / access: Statewide telephone intake; shelter location withheld. Call for access.
Services: Free, confidential DV, sexual-assault and trafficking support; language access, counseling/referrals and survivor advocacy.
Eligibility: Foreign-born and other underserved communities across Alabama; ask about services in your preferred language.
Before you go: The provider currently publishes 800-793-3010; this guide uses that number instead of older directory numbers.
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TRAFFICKING, MILITARY & PET SAFETY
Additional culturally responsive trafficking support:
National Human Trafficking Hotline
24/7: 888-373-7888; text 233733
Address / access: Phone, text and online chat nationwide.
Services: Support, referrals and reporting options for potential labor or sex trafficking.
Eligibility: People experiencing trafficking, people supporting them and community members with concerns.
Before you go: Tell the advocate when and how it is safe to contact you.
Military OneSource / Military Survivor Resources
800-342-9647; DoD Safe Helpline: 877-995-5247
Address / access: Nationwide phone support; installation Family Advocacy victim-advocate locator online.
Services: Connections to domestic-abuse victim advocates, reporting-options information and military-family support. Safe Helpline offers sexual-assault support.
Eligibility: Military OneSource eligibility varies by service/status; civilian DV programs can also help. Ask an advocate about eligibility and confidentiality before reporting.
Before you go: Veterans/Military Crisis Line: 988, then press 1; text 838255. Ask about restricted/unrestricted reporting, exceptions and whether a report triggers command notification.
Safe Haven for Pets - Sheltering Directory
Use online directory; local DV advocate or 211 can help search.
Address / access: Online national directory; local locations and intake vary.
Services: Finds pet sheltering, foster or boarding resources for people fleeing DV or experiencing homelessness.
Eligibility: People seeking safety with companion animals. Each listed program sets animal, vaccine, fee, space and length-of-stay rules.
Before you go: No local pet placement is promised. Ask your DV program about service animals, companion pets, transport and confidential arrangements.
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SAFETY PLANNING & TECHNOLOGY
Use these prompts with an advocate. Choose the steps that fit your situation; do not confront an abusive person to follow this checklist.
Immediate Safety
Identify a safe place, a trusted contact and an exit/ride plan. Agree on a code phrase if safe. Teach children to seek help rather than intervene. You can request support without committing to leave.
Documents, Medicines and Money
If safe, gather IDs, birth certificates, medications, keys, necessary phone numbers, court orders, school/medical records and some money. Do not delay emergency help because documents are missing. An advocate can help with replacements.
Children, School and Work
Discuss safe pickup rules and authorized contacts with appropriate staff. Keep existing court/parenting orders available and ask a lawyer before changing a court-ordered arrangement. Ask about safe exchanges and trauma support.
Location Sharing and Shared Accounts
Consider Apple/Google accounts, family sharing, photos, maps, vehicle apps, smart-home cameras, wearables and shared phone plans. Private browsing does not hide activity from account holders, spyware or network monitoring
Passwords, Trackers, and Evidence
From a safer device, make a plan before changing passwords, disconnecting accounts or disabling a tracker: changes can alert an abuser. If safe, preserve original messages, screenshots and dates in a place the abuser cannot access. Ask an advocate about documenting safely.
Pets, Access and Privacy
Include pet food, medicines and records in a plan if safe; ask about foster/boarding before travel. Include mobility equipment, communication devices and personal-care support. Keep shelter addresses and safe contact information private.
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MY SAFETY & RESOURCE PLAN
Optional worksheet. Leave it blank if recording this information could put you at risk.
Safe contact and safe callback time
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Where I can go / backup place
_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Transportation and return-ride plan
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Children: safe adult, school and pickup plan
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Medications, disability access and items
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Documents or legal deadlines I need help with
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Pets: safe placement, records and transportation
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First resource I will call / next appointment
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A simple way to start a call
"I am looking for help with ___. I am in ____ County. Is it safe to explain my situation here? Please contact me only by ________ at _______. Is this service available now? What do I need to bring? What can I do if documents are missing?"
You can ask about confidentiality and mandatory-reporting expectations before sharing details. Ask for another referral if a program is full or you do not qualify.
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